Yesterday a friend of mine sent me a link. He didn’t specified the subject; he just wrote “have a look here”. Trusting my friend wasn’t a spammer I did follow the link he proposed.
I know that this isn’t new at all but I wasn’t aware of it and the mere seeing this new brick in Google’s day by day struggle to dominate the world just struck me.
First thing I noticed by reading the Terms of Service page is that Google Checkout is owned by Google Payment Corp. a wholly-owned subsidiary of Google Inc.
To customers Google offers basically:
- the uniqueness of the account. It’s something like “use also this service from us and you can keep your account and password for everything”. This is what I call integration and I must admit it has its advantages
- a solid fraud protection system
- the possibility to flag as spam the e-mails coming from the stores you buy from. This seems to me both a weak as customer advantage and absurd with respect to the merchants freed to create a marketing relation with their customer. Taken for grant that a legitimate merchant isn’t a spammer, then it seems to me it’s not Google’s business to promote the “flag as spam” of a merchant marketing communication towards its customers, especially when well often merchants ask their customers an agreement to receive promotional communications and provide them instruments to cancel from that agreement.
To sellers the service offers an integration with Google AdWords providing:
- a Google Checkout badge aside the merchant’s AdWords Ads. They say this grant an average of 10% more clicks on the merchant Ad which result in a 40% more conversions (click-and-buy) with respect to shops that don’t display Google Checkout badge.
- a free transaction fee for sales up to 10 times the seller’s monthly AdWords amount spent. I have to say that compared with PayPal this is quite convenient for a shop freshly open, even if it implies having AdWords advertisement which is not always the best or more convenient solution to promote products.
- they guarantee that at least 98% of the Google Checkout orders are valid. They also say that when an order is evaluated as guaranteed by them, the seller is paid even if the order turns out as a chargeback
As I said Google Checkout is not a new feature as Google launched it on 2006. Furthermore, given that I haven’t heard of an earthquake inside the online payment market, I presume thise service it’s not that though competitor to PayPal. Despite that it’s really fascinating the way Google business strategy is tentacle-spreading throughout our economics and social stage, especially on a world-wide scale. Google doesn’t contempt with making money out of something, they wanna do it by establish their way. During one of the last episodes of TWIT, Leo Laporte made a point by saying that the wonder about Google is that despite all what they do, they’re an Ad company; they go from search engine through maps and geography services to creating an open source mobile phone platform and their core business is still that of an Ad Co.
I’m not one of those hard core Google’s fans but there’s a wonder in what they do and how they do. In the same way I don’t subscribe to the claim that Google’s evil because it collects all our personal information. Ok they do it, it’s true. Anyway first of all I don’t see anything different in their behaviour from what’s probably done by many other subjects on the net even before Google appearance on the stage. Second, until I’m told otherwise I don’t buy the theories of Google’s aming to become a big brother in the sense this term is meant by Orwell’s 1984. Third I think that Google has well contributed to the idea of modern, efficient, solid and free services in a way that has given the net (and maybe beyond the net) society a very important benefit. They set a precedent and are a spur for other companies to produce and offer to the market a similar standard of products. In this sense I buy the theory that part of the reason behind the release of Chrome is to encourage the other browser manufacturers to improve their product. I know that out there there are other and more fitting examples of benefactors in the sense I mean, but Google’s huge, rich and very well known: they’re a flag ship in what they do.
Now I can’t wait the G1 to be released and to hear the first impressions. Mobile phones is another field where I’m flipping hoping Google will bring a revolutionary storm. Not just with a phone device platform but especially as an operator. It seems that in this field Google’s request for a patent, which I will discuss later, can bring hope for a new and more customer oriented mobile communication world.